Below are a list of frequently asked questions. I hope you find this
useful, if you cannot find an appropriate answer, then please ask us
via the feedback form.
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Q - Is it safe to use my credit card?
A - Yes! Colebrook Bosson Saunders uses encryption software on a secure
server, only Colebrook Bosson Saunders has the password ability to read
customer information sent. All customer's information is strictly for
use by Colebrook Bosson Saunders and will not be passed to any 3rd
parties. |
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Q - What types of payment do we accept?
A - We accept Amex, Visa, Mastercard, Switch, Solo and Delta |
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Q - What if I cannot find a particular product?
A - Colebrook Bosson Saunders offer a complete customisation service, so please e-mail us at sales@cbsproducts.co.uk and let us know your requirements. |
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Q - Does Colebrook Bosson Saunders have a guarantee?
A - If for any reason you are not happy with your item, you can return
it within 10 days for a refund but you must contact us first for
authorisation. Goods returned which are not defective or faulty will be
subject to a 20% re-stocking charge.
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Q - How long does it take to get my order delivered?
A - All products are dispatched within 7 days unless advised
otherwise. You are responsible for paying any duties or import charges
applicable. |
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Q - What if I receive my order and it is damaged?
A - Keep the packaging material. Colebrook Bosson Saunders will have
the products picked up, at our expense, and give you the option of a
full refund or a replacement at no charge to you.
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Q - Can I cancel my order after it has been submitted?
A - Any order can be cancelled within 24 hours of the time it was submitted. |